Updated October 10, 2026 · Preview policy

Refunds & cancellation

No production payments are taken in this preview. The rules below describe the intended monthly service; paid checkout will not open until the support and payment processes are verified.

Monthly billing and cancellation

When subscriptions open, plans renew monthly until canceled. You will see the price, currency, any applicable tax and recurring terms before paying. You can request cancellation from your signed-in account. Cancellation stops future renewals once confirmed by the billing provider; it does not by itself refund a previous charge.

For an ordinary end-of-period cancellation, your remaining allowance stays available until the paid period ends, subject to normal service limits. It then expires. Images do not roll over, and deleting a photo does not cancel a subscription.

Failed or interrupted AI edits

A confirmed failed AI generation does not consume an image from your allowance. An uncertain submission keeps its reservation while its original task is checked, so a network interruption does not trigger another paid request. Ordinary crop, resize and export are free.

Successful AI results may still contain errors in text, shapes or packaging. Inspect the result before publishing. A new AI edit counts as another image on success; we do not promise unlimited free regenerations.

When to request a refund review

When paid service opens, contact support within 14 days of a charge if you believe you were charged twice, did not receive the purchased service, or encountered a confirmed technical failure. Describe the issue and include the order reference and account email. Do not send card details or passwords.

We review the charge, delivered service and allowance usage. Depending on the findings, the outcome may be correction of the charge, restoration of an allowance, or a refund where appropriate. Consumed successful generations are not automatically refunded merely because you cancel or change your mind. This review process does not limit mandatory consumer rights.

What happens after a request

A request is not approval or a completed refund. If approved, the payment provider processes the refund to the original payment method; the time it appears depends on the provider and your bank. A confirmed refund reverses the associated period’s entitlement. We explain the decision and you may ask for a second review.

Refund and cancellation are separate actions. A refund does not guarantee that future renewals have stopped; check the confirmed subscription status in your account. Any Pancake sandbox transaction is a test and is not represented as a real purchase or refund.